Yearly Service Policy Procedure

All customers must participate in the Service Policy to receive updates and enhancements. Updates and Enhancements to Derek are released once a year at the end of December to all current enhancement policyholders. Current policyholders can download the yearly Government Form 1099, W-2 and any other required I.R.S. end-of-year changes at the end of December of each year. If you need the payroll tax table for the New Year before receiving the December enhancements from us, you can do one of the following.

Install the Payroll Tax Table yourself.

Download it from the Roughneck website www.ruff.com

Fax RSI a request at 972-552-9623 with your fax number and we will fax it back to you.

RSI welcomes your suggestions for the Wish List enhancements. All suggestions are evaluated to determine if they will be beneficial to the majority of Derek users. Naturally the more requests for a particular item, the greater we think the demand. Thanks to all of you that participate in the Service Policy, the developmental cost for programming, testing, debugging, etc..., can be kept to a minimum. Only those that participate in the Service Policy, receive the reduced rates.

Latest Enhancements can be downloaded from the Roughneck website or you can use WWW Update routine to check and automatically install them.

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